How to Order

By Secure Online Shopping Cart
Use our shopping cart to order online. Your personal information is protected by secure payment processing using Verisign 128-bit encryption.

By Phone:
Call us at 925-449-9449
Monday-Friday 10:00 a.m. to 4:00 p.m. PST

By Fax:
You may fax your order anytime along with your credit card number and expiration date. Remember to include your fax number so that we can contact you.

Fax: 925-447-0662

By Mail:
You may place an order by mail. If ordering by credit card, please include your credit card number and expiration date.

The LAST Factory
2015 Research Drive
Livermore, CA 94550-3803

Payment Options

We accept Mastercard and VISA credit cards for all types of orders (online, phone, fax, or mail)

Orders sent by mail or phone can be paid by credit card, check, or money order. Fax orders are credit card only.

Checks and money orders must be in U.S. dollars and drawn on a U.S. bank. Please note that we don't ship the order until your funds clear. This typically delays your order by two to three weeks.

International Orders--We will only accept payment by credit card for international orders.

Sales Tax

Shipments to California -- you will be charged the applicable sales tax for orders to be delivered to a California address.

Order Confirmation

For orders placed by phone, you will be given a tracking number at the time the order is placed.

Orders placed by fax will be confirmed via fax, please remember to include your fax number.

Shipping

We will ship within 1 business day after credit card authorization or funds have cleared.

Insurance
All shipments are insured. If an item is damaged during shipping, claims must be placed with the carrier

Shipping charges in the U.S.

• Standard Shipping (Ground) $5.95
• Express Shipping (Second Day Air) $15.00
• Express Shipping of RCM Fluid - actual cost of shipping will be applied to your order if you request express shipping. Rates are based on order weight and final destination. Currently, shipping charges cannot be calculated online. We will send you an email with the final total price of your order including shipping. We will not act on your order until we receive an email from you confirming acceptance of the total order price.

From the time of shipment, deliveries by Ground will take 1-7 working days.

International Orders
Rates are based on order weight and final destination. Currently, shipping charges cannot be calculated online. We will send you an email with the final total price of your order including shipping. We will not act on your order until we receive an email from you confirming acceptance of the total order price.

Customers are responsible for any customs or taxes imposed on foreign orders.

Returns

Lindsay Audiophile Cables are sold with a 30 Day Risk Free Audition (30-day money back guarentee). You may return your Lindsay Audiophile cables anytime during the 30 day audition period. Call 925-449-9449, Monday-Friday between 10:00 a.m.-4:00 p.m. PST, or email us at info@lastfactory.com to request a return authorization number. Carefully repack the cables in the original packaging and shipping carton - making sure to write the return authorization on the OUTSIDE of the package. Then ship the cables back to The Last Factory.

Fluids
Fluids are not retunable unless we made an error filling your order. All shipments are insured. If an item is damaged during shipping, claims must be placed with the carrier.

If We Made an Error
If we made an error in filling and shipping your order, contact us so that we can arrange for return of the shipment and correcting our mistake. We may issue a U.P.S. Call tag, so be sure to save the original shipping container. Please package your return carefully to ensure that it is returned to us in undamaged condition. We cannot make adjustments for returned merchandise that is damaged in transit due to improper packing. Any item returned must be complete with all components and packaging to receive full credit.

Credit
Credit will be issued in the form the payment was received.

Privacy Policy

We do not sell or disclose our customer list to anyone.

Terms and Conditions

The use of this site is governed by the policies, terms ad conditions set forth herein. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. The lastfactory.com web site is an operating arm of The LAST Factory, Inc. The LAST Factory, Inc reserves the right to make changes to this site and these terms and conditions at any time.

COPYRIGHT AND TRADEMARK NOTICE
The LAST Factory, LAST, Stylast, Interlast, Lindsay Audiophile, and Logos are registered trademarks, or trademarks of The LAST Factory,Inc.

DISCLAIMER AND LIMITATION OF LIABLITLY AS TO PRODUCTS SOLD
We will not be responsible for incidental or consequential damages due to improper use of the products. You agree that the sole and exclusive maximum liability to The LAST Factory, Inc. arising from any product sold by The LAST Factory, Inc. shall be the price of the product ordered. In no event shall The LAST Factory, Inc., its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

DISCLAIMER AND LIMITATION OF LIABLITLY AS TO THE LASTFACTORY.COM WEB SITE
The lastfactory.com web site and the content therein and the products therein are provided "as is". The LAST Factory, Inc. makes no representations or warranties, either express or implied, of any kind with respect to the lastfactory.com site, its operations, contents, information, or materials. You agree that the LAST Factory, Inc, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content, or use of the lastfactory.com site.

LINKS
This site may contain links to other site on the Internet that are owned and operated by other parties. You acknowledge that The LAST Factory, Inc. is not responsible for the operation of or content located on or through any such site.

ORDER ACCEPTANCE POLICY
The LAST Factory, Inc. reserves the right at any time after receipt of an order to accept or decline that order for any reason. We may require additional verifications or information before accepting any order.

DAMAGE IN TRANSIT
If your order is received in damaged condition, immediately file a claim with the carrier. All orders are shipped in packaging that exceeds minimums established by carriers. Save all packing, boxes, and cartons if a claim is filed.

SALES TAX
You will be charged the applicable sales tax for orders to be delivered to a California address.

JURISDICTION AND VENUE
You agree that any legal action brought against The LAST Factory, Inc. shall be governed by the laws of the State of California. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the lastfactory.com site shall be an appropriate federal or state court located in Alameda County, California.